Director of Operations - EU

Job Description: EU – Director of Operations – CAI Mission Critical

CAI Overview:

Are You Ready?

CAI is a professional services company established in 1996 that has grown year over year to nearly 700 people worldwide. For Life Sciences and Mission-Critical industries that require delivering critical solutions in high-stakes environments, we provide accelerated operational readiness and unparalleled performance at the highest standards through our rigorous approach, field-tested processes, and elite expertise developed over 30 years. 

Our approach is simple because our purpose informs everything we do: 

·        We exist to be the trusted solution for our clients as they strive to build a better working world and improve human experience. 

At CAI, we are committed to living our Foundational Principles, both professionally and personally:  

·        We act with integrity  

·        We serve each other  

·        We serve society  

·        We work for our future  

At CAI, we believe in a relentless dedication to excellence, pushing boundaries and surpassing

expectations. From the beginning, we’ve challenged ourselves to do what others wouldn’t. Not just setting industry standards but redefining them entirely. We are bold in our thinking and creative in our approach. We operate at the intersection of wisdom and technology and thrive when they come together with humanity. For us, operational readiness isn’t simply a goal. It’s a way of life. Because tomorrow demands to be at the forefront of today. We do this through tireless effort, precision, efficiency and an unwavering belief that there is always room for advancement. We’re not interested in how it used to be done. We’re obsessed with how it will be done.

Department: EU Mission Critical

Job Type: Full Time:

Reports to: VP Mission Critical

 

Position Overview:

CAI is seeking a highly motivated and experienced professional in Mission Critical industries as the Director of Operations (DOO) for CAI Mission Critical in the EU region.  The DOO plays a pivotal role in driving operational excellence and efficiency across the continental region.  You will oversee multiple geographic locations and collaborate with cross-functional teams to ensure seamless delivery of our services.  The successful candidate will possess a strong track record of operational leadership, strategic thinking, and be able to drive organisational growth.

The DOO is responsible for the day-to-day operations, personnel and resource management, and general execution of operations to achieve the strategic vision of the Mission Critical Division at CAI.  The DOO accomplishes these functions through: 

Operational Strategy and Planning:

·        Develop and execute a comprehensive operational strategy aligned with the CAI's goals and objectives.

·        Identify opportunities for operational improvement and implement strategies to enhance efficiency, productivity, and profitability.

·        Collaborate with senior leadership to establish performance metrics and goals for the continental operations.

Financial Management:

·        Monitor and manage the financial performance of the continental operations, including budgeting, forecasting, and cost control.

·        Analyse financial data to identify trends, risks, and opportunities for improvement.

·        Drive initiatives to optimise resource allocation and utilisation, ensuring efficient delivery of services.

Process Optimization and Standardization:

·        Streamline and standardise operational processes to enhance productivity and quality across all locations.

·        Implement best practices and enforce CAI Policies and Procedures to ensure consistency and efficiency.

·        Continuously assess and improve operational workflows to drive operational excellence and meet client expectations.

Team Leadership and Development:

·        Lead and inspire a diverse team of operational professionals across multiple geographic locations.

·        Provide guidance, mentorship, and support to team members, fostering a culture of collaboration, accountability, and continuous learning.

·        Identify training needs and facilitate professional development opportunities to enhance team performance.

Relationship Management:

·        Collaborate closely with cross-functional teams, including sales, marketing, finance, and people solutions, to ensure alignment and seamless coordination.

·        Build and maintain strong relationships with key stakeholders, including clients, partners, and vendors.

·        Proactively address client concerns, resolve operational issues, and ensure client satisfaction.

Risk Management and Compliance:

·        Identify potential risks and develop strategies to mitigate operational, regulatory, and compliance risks.

·        Ensure adherence to relevant industry regulations, legal requirements, and internal policies.

·        Implement and monitor robust internal controls to safeguard data integrity and confidentiality.

Requirements Include:

·        BS in a science or engineering field or equivalent years’ experience

·        10 years or more of experience in Data Centre/Mission Critical Operations, Commissioning, or Facility Engineering / Facility Management

·        5 years or more of experience in Consulting or Professional Services

·        Experience in one or more of the following: design reviews, facilities and equipment start-up walk downs & troubleshooting, HVAC, Medium/ Low voltage, LEED, facility auditing, Data Center/Mission Critical infrastructure, and Back-up/ UPS systems, test scripts, commissioning plans, Data Center/Mission Critical Basis of Design, Sequence of Operations, and Owner’s Project Requirements.

·        Exceptional business acumen with an entrepreneurial spirit, consisting of strong managerial and leadership skills and experience.

·        A recognised leader in the Data Centre industry in the EU region.

Other Requirements:

·        Excellent oral and written English skills are required

·        Able to travel internationally 

·        Able to work extended hours, as applicable 

·        Able to work in the EU without sponsorship now or any time or in the future